Shipping & Returns



All orders received before 5pm est., are sent out next day. Groupon orders ship within the time selected upon redemption.  

Your purchase will be professionally packed and fully insured for a safe delivery. Generally, if your ship to address east of the Mississippi River you can expect to receive an item within 1 to 3 business days from the order date. If you are to the west of the Mississippi, 3 to 5 business days from the order date. Orders are shipped USPS, unless instructed otherwise.

Wholesale Orders Not Included*

********Flat Rate Shipping***********
Your item will be shipped either via USPS First Class 1-5 Day Delivery or Priority 2-3 day delivery.

Have a Blog? Got a large Youtube subscription?......become one of our product testers. We always get new products in, and want you to try them out to tell us, and the world what you think!Click here to go to the contact us page to let us know why you should become a Product Tester!Use Subject Line "I am the real product tester". 

Write a Review & Earn Points

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Find a product on the site you have purchased or used
Click Review this product (Link on the bottom left of the page)
Help your fellow smokers shop more efficiently!
After your review is noted a credit to your account will be made.

Support Our Troops!
Here at we would like to show our appreciation for the accomplishments and sacrifices, of our United States service men and women. We are glad to offer, for all APO adressed orders,a 10% off Coupon Off the entire purchase. We thank you for your service and look foward to serving you, for a change. 


We believe that our customer should have the right to return a purchase that does not meet their expectations. If a customer wishes to return a purchase, he or she has 30 days to do so provided the following criteria are met: 

Item has not been used to smoke.
Returns must be sent to: Hakooh LLC Returns, 1267 Forest Avenue, Rear Suite # 2, SI, NY, 10302

All products must be returned in like-new condition, including original packaging, all documentation and accessories. Charges will be applied for all missing accessories or parts.
Item is insured for full value, except for a 15% restocking fee and the original shipping costs, if shipping was free for your order, normal shipping costs for your order will be retroactively applied and discounted from the refund.
We are unable to accept returns from outside the United States and Canada, or merchandise that has been made to special order.

Shipping to Canada: Exact shipping rates are calculated after purchase you will be notified of the total for your approval before shipping and charging .
It is our pleasure to accept purchases from outside the United States and Canada, International orders are 45$ to ship for most hookahs, please select any shipping option closest to that price and the extra amount will be deducted. A customer service representative will contact you shortly confirming with your shipping cost and your shipping time. Tracking Numbers are an additional $2.95. Please keep in mind, no returns on these purchases, outside the U.S. and Canada.

*We no longer ship to Russia*


If your package appears damaged or defected, upon opening it , call us immediately at 1-877-289-9987, so we can have it picked up. A replacement will be shipped to you at no additional charge. Be sure to take pictures and/or video to expedite the process.  

Please view our Contact Us page to get in touch with us with any inquiries you may have.

Hookah Town: 1267 Forest Avenue Suite # 2 , Staten Island, NY, 10203, USA. Toll Free # 877-289-9987 All deliveries require an adult signature. Please do not waste your time, or ours, by placing an order ,if you are not of legal age. NOT FOR SALE TO MINORS | Products sold on this site may contain nicotine which is a highly addictive substance. CALIFORNIA PROPOSITION 65 - Warning: This product contains nicotine, a chemical knowns to the state of California to cause birth defects or other reproductive harm. Products sold on this site is intended for adult smokers. You must be of legal smoking age in your territory to purchase products. Please consult your physician before use. E-Liquids on our site may contain Propylene Glycol and/or Vegetable Glycerin, Nicotine and Flavorings. Our products may be poisonous if orally ingested. Products sold by are not smoking cessation products and have not been evaluated by the Food and Drug Administration, nor are they intended to treat, prevent or cure any disease or condition. For their protection, please keep out of reach of children and pets. Read our terms and conditions page before purchasing our products. USE ALL PRODUCTS ON THIS SITE AT YOUR OWN RISK!
USA Flavor Bans:
Massachusetts: Sorry but we can no longer ship to this state
Massachusetts Gov. Charlie Baker on Tuesday declared a public health emergency in the state "due to severe lung disease associated with the use of e-cigarettes and marijuana-infused products." He is requesting a four-month ban on selling any and all vaping-related products, both in person and online.
Rhode Island: As of today we can ship but that will stop any day now
Governor Gina Raimondo has authorized the Rhode Island Department of Health to ban flavored vaping products from stores in the state. The governor signed executive action Wednesday afternoon, saying she was acting as both a mother and the governor, after seeing flavored e-cigarettes become a public health crisis. The executive order has enacted emergency regulations that last 120 days with an optional extension of 60 more days.
New York: Shipments permitted until Oct 18th
Governor Andrew M. Cuomo of New York State was the first Gov in the nation to implement a ban on the sale of flavored electronic cigarettes and nicotine e-liquids, following a vote on emergency regulations by the Public Health and Health Planning Council.
Michigan: Shipments permitted until Oct 4th
Gov. Gretchen Whitmer issued an emergency ban on the online and retail sale of nicotine vaping products in any flavor except tobacco.
Oregon: Only vaping products that taste like hemp/mj or tobacco can continue being sold past Tuesday October 15th.
"We will not ban flavors..."